In order to keep you safe we have changed some of our services and designed new ones, and we have temporarily modified our business policies as well. We are sure that, with your co-operation, we shall be able to offer a health holiday that is safer and does not require you to give up anything.
In order to ensure maximum quality services, promote the correct operation of all our processes and offer a serene and safe holiday to all our guests, Ermitage could limit its guest capacity at certain periods. This could include all hotel, health and wellness services, as well as any transport services offered in conjunction with all our activities. In case of overbooking, bookings shall be confirmed on a first come, first served basis.
PROCEDURES FOR RESERVATION AND ACCESS TO SERVICES
BEFORE ARRIVAL: Please read carefully both the provisions published on the property’s official website and those reported in your booking confirmation.
UPON ARRIVAL: You will be asked to sign your informed consent upon check-in.
ACCESS TO THE THERMAL POOLS: We remind that access to the thermal pools of Ermitage Medical Hotel is reserved exclusively for guests staying in the hotel and for patients of the specialist Medical Center for Rehabilitation.
MANY LITTLE ATTENTIONS. A MORE PERSONAL SERVICE AND LOTS OF SPACE ALL FOR YOU!
PROCEDURES AND RULES DURING THE STAY
Upon arrival: let our porter deal with your luggage and keep a safety distance of 2 metres. While waiting read the sign placed in the hall to familiarise with our instructions. A small area of the reception desk, reserved for check-in procedures, has been partitioned off with clear barriers. Use this area to approach our staff members safely, you will find a hand sanitising gel dispenser there: we encourage you to use it! Besides the usual check in procedures, you shall also receive a short information notice and will be asked to sign an informed consent form and an internal regulation acceptance form; you shall also be issued a set of face masks that you are required to wear during your stay.
A sanitised and safe room: Your room shall have been cleaned scrupulously, as usual, by our floor cleaning staff, and shall have been additionally thoroughly sanitised using a professional bio-ozonation system. You shall therefore have a safe room, to be used exclusively by you. Our staff members shall access it only while wearing a face mask and clean gloves.
In the Treatment Area: The rules to be followed shall be written, in several languages, on signs placed in the treatment areas. During your first medical examination prior to access to the treatments, the medical staff shall check for contraindications to the therapies, suggest the most appropriate therapy for each guest and check for suspicious symptoms by taking the guest’s temperature with a contactless scanner. The treatment areas, booths and waiting rooms shall be cleaned and sanitised with professional ozonation systems every day, during the closing hours. Health clubs, Wellness centre and Medical Surgeries are serviced by an air sanitation system that works actively and continuously, including in the presence of guests. All health, spa and wellness treatments, including inhalation therapies, are carried out exclusively on a one-on-one basis in the treatment booths. The sauna must be used by a single person at a time, or by one person accompanied by a roommate.
Swimming Pools and Sauna: The temperature of the thermal water used in our swimming pools and the usual filtering and chlorination and disinfection processes adopted makes the swimming pool a safe place. It is still important to access these places one at a time and to comply with the safety distances, when bathing and during the Aqua Gym courses. Our staff members shall be on site to supervise and advise. Sauna and Turkish bath are temporarily closed pending new indications of the authorities.
Kitchen, Bar and Restaurant: All the staff members who deal with foodstuffs are required to wear gloves and FFP2 masks when working. Food is preserved and stored in ozone-saturated rooms and are cooked and/or chilled; when fresh product is used, they are always washed with food-safe disinfectants. During meals, including breakfast, buffets are accessible previous hands disinfection and wearing the mask. We do not wish to forgo any convivial occasions, such as musical evenings, welcome drinks, wine tastings; they shall still be available, just join us and relax, enjoy your holiday and let us come to you! The restaurant is sanitised every day with professional ozonation systems, during closing hours. Please be punctual for meals, to facilitate our cleaning and sanitation efforts.
In the Common Spaces: Weather conditions permitting, we shall hold our socialisation activities, meals and sports activities outdoors, in our wonderful gardens and open-air areas. Furniture, deck chairs, tables and chairs around the indoors and outdoors pools, in the therapy waiting rooms, in the large common rooms and in the outdoor areas have already been positioned to promote privacy and the correct social distancing.